12/18/2022 0 Comments Iphoto syncing![]() If you still need help, select Contact Support to be routed to the best support option.Īdmins should view Help for OneDrive Admins, the OneDrive Tech Community or contact Microsoft 365 for business support. Seeing pictures that are not my photos in OneDrive Need more help?įor help with your Microsoft account and subscriptions, visit Account & Billing Help.įor technical support, go to Contact Microsoft Support, enter your problem and select Get Help. Troubleshoot OneDrive for iOS app problems Manually upload files or photos to OneDrive in iOS Upload HEIF and HEVC photos and videos to OneDrive To disable optimization, tap Settings > iCloud > Photos and uncheck Optimize Storage. OneDrive cannot upload photos optimized for iCloud. If your camera upload is taking too long to set up or look for photos, without giving any error message, it could be because you have too many photos in your camera roll. If you're not connected to Wi-Fi, check your mobile OneDrive settings. If you want to use your mobile network, tap Settings, tap Camera upload, and then turn on Use Mobile Network. Automatic uploading cannot work if the app has been Force Closed (double-tap Home and swipe up and away).Ĭonnect to Wi-Fi. Apple recommends that customers leave the OneDrive app running in the background. Learn how to turn Low Power Mode on/off.Įnable/disable Background App Refresh in the iOS settings: Settings > Scroll down to our app > toggle on/off Background App Refresh.ĭon't close the app. iOS won't let OneDrive backup your photos if the battery is less than 20%.Įnsure your device is not in Low Power Mode. If automatic camera upload isn’t working, or only some pictures are uploaded, follow these steps:Ĭonnect your charger. All rights reserved.Note: To conserve battery life, iOS may go to "sleep" during a large camera upload, making the upload take a long time. Your photos will take less room on your iPhone and iPad when you’re using iCloud Photo Library, as a bonus (if you turn on “Optimize Storage” in the iPhone’s iCloud/Photos settings). If you’re using iOS 10 you’ll see “ Memories” and they will sync across your devices too. To do this, open the Settings app, tap your name at the top of the screen, then go to iCloud > Photos and check that iCloud Photos is turned on. With iCloud Photo Library your photo albums will sync automatically across all your devices. First, check that you have iCloud Photos configured correctly on the device that’s not syncing to iCloud. You should use iCloud Photo Library, even if it means spending 99 cents a month to get enough storage to do it. ![]() Update: iCloud Photo Library requires WiFi too. (That’s all I have for you but you can read more about Photo Stream and its requirements in this Apple support document.) Lesson: Photo Stream requires WiFi. Next time I hear about a photos-won’t-sync problem I’ll know to look for the WiFi symbol right away, and so will you. I got lucky this time– the WiFi thing was just a good guess. I went to General in the iPhone’s Settings app, turned on WiFi, and the photos began to sync right away. (Good thing too: uploading photos from the iPhone via your cellular connection– that is, without WiFi– would quickly burn through your monthly data allotment.) It should have looked like this: Cellular data works for a whole lot of other stuff but not for Photo Stream. That is the clue to solving this problem, because Photo Stream requires the iPhone to be on WiFi. See anything there that shouldn’t be? (No.) Turns out it’s what you don’t see that is the problem. Look especially at the top left of the picture. Take another look at that picture of the iPhone’s iCloud settings. Luckily, something on the iPhone caught my eye, and the problem solved itself. That’s the first thing I checked, but no dice. On top of that, the setting for Photo Stream was “On” for the iPhone, and “On” for the MacBook Air. The MacBook Air was able to do email and web stuff without a problem. The iPhone could send and receive emails, and load web pages, and do other network-related things. The customer resorted to emailing the photos to herself (not the easiest way to do it, but at least it worked). The iPhone could still take pictures, but the pictures never showed up on the MacBook Air. She’s become accustomed to taking pictures with her iPhone and having them arrive, via iCloud’s Photo Stream service, in iPhoto on her MacBook Air a short time later. One of my customers has a MacBook Air and an iPhone 4s. (These will be quick reading, not as detailed as my usual how-to articles.) I hope you’ll enjoy reading about these true-life situations. ![]() I hate to keep the solutions to myself so I thought I’d write them up from time to time, hoping to help someone else with a similar problem. Even with 25 years in the business I encounter new problems all the time. I get a lot of interesting Mac, iPhone, and iPad questions. ![]()
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